Terms & Conditions
03-10-2024
1. Introduction
Welcome to Premium Inboxes LLC ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our services, including those available through https://premiuminboxes.com and portal.premiuminboxes.com (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.
2. Description of Services
Premium Inboxes LLC provides specialized email infrastructure solutions focused on cold email campaigns and technical management. Our services include:
2.1 Email Infrastructure Services
We design, implement, and maintain dedicated email inboxes optimized specifically for cold email operations. Our infrastructure is engineered to support professional outreach campaigns while adhering to industry standards and best practices.
2.2 Technical Implementation and Management
We assume full responsibility for building and managing all technical solutions related to the email infrastructure. This includes system setup, configuration, and ongoing maintenance.
2.3 Technical Support Services
Our team provides comprehensive technical support to ensure continuous operation of all implemented solutions, including:
- Monitoring system performance
- Addressing technical issues
- Implementing necessary updates or modifications
3. Subscription and Payment Terms
3.1 Billing and Payment
- All services are paid in advance on a monthly basis
- We accept payment via credit card, debit card, and American Express
- All subscriptions automatically renew unless cancelled
- Prices are subject to change with notice
3.2 Refund Policy
Refunds are not available except in cases where licenses have not been used. The determination of unused licenses is at our sole discretion.
3.3 Cancellation
- You may cancel your subscription at any time through our client portal at portal.premiuminboxes.com
- Cancellation will take effect at the end of your current billing period
- No partial refunds will be issued for unused portions of the current billing period
4. Account Management and Security
4.1 Account Sharing
Account sharing is permitted at the discretion of the account holder. However, you remain responsible for all activity that occurs under your account.
4.2 Account Security
You are solely responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
4.3 Account Termination
We reserve the right to terminate or suspend accounts for:
- Abuse directed toward our team members
- Suspected illegal activities
- Suspicious account activity
- Violation of these Terms
5. Service Level Commitment
5.1 Support Response Time
We aim to respond to and resolve all support queries within a 24-hour window. However, this is a target rather than a guarantee.
5.2 Data Management
- You are solely responsible for backing up your data
- We do not maintain backups of customer data
- We are not liable for any data loss or related damages
6. Limitation of Liability
6.1 Service Availability
While we strive to maintain high availability of our Services, we do not guarantee uninterrupted access to our Services. We expressly disclaim liability for:
- Service interruptions
- Data loss
- Delays in service delivery
- Any indirect, consequential, or incidental damages
6.2 Use of Services
You agree to use our Services at your own risk. We provide our Services "as is" without any express or implied warranties.
7. Intellectual Property
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, and software, are the exclusive property of Premium Inboxes LLC and are protected by United States and international copyright, trademark, and other intellectual property laws.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States. Our registered address is 175th South, Southwest Street, Miami, Florida 33130.
9. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through our Services.
10. Contact Information
For questions about these Terms, please contact us at hello@premiuminboxes.com.
11. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.